Returns Policy (Change of Mind Returns)
- Change of mind Returns are accepted within 14 days*
- 10 % Restocking Fee will apply.
- Delivery / return delivery costs are not refundable.
- You have the option to either arrange your own courier or contact us for assistance. If you choose the latter, we’ll provide you with a return shipping cost estimate, book the courier, provide a return shipping label, and we’ll deduct the return shipping cost from your refund amount.
- Item/s must be in a saleable condition, unused, complete, undamaged and in the original sealed packaging.
- *We don’t accept change of mind returns on: Mattresses, Sofas, Floor /Display stock, Clearance items, Special orders, Customised orders, Assembled or Partially assembled flat pack furniture.
- Please submit the Change of mind return request form using the “Request a Return” Link above
Warranty Policy (Faulty, Damaged Goods)
- All Products come with a 12 month warranty unless stated otherwise. Refer to the product listing for warranty period.
- To make a claim , click on the “submit a warranty claim” button at the top of this page and complete the online form. You will be asked to provide a copy of your tax invoice. You need to also describe the problem precisely and provide evidence to support your claim (Video, Images..)
- If an item arrives damaged / faulty or missing any parts you are required to notify us within 2 working days by filling in the warranty claim form above.
- In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage /fault
- Please retain the original packaging so you can repack the item for return otherwise you will need to obtain your own packaging in the case you have disposed of it.
- It is the Customers responsibility that the items are returned sufficiently packaged in as near condition as they were delivered to prevent any further damage whilst the returned goods are in transit. We Reserve the right to withhold a portion of your refund should additional damage be caused due to improper wrapping.
- Once assessed and approved by our customer service team, you will be contacted with a solution of either a repair /replacement. In most cases replacement parts will be provided for flat pack furniture. If a repair or replacement item or part is unavailable then we will refund you upon return of the item
- Replacements will not be provided if products are being misused, mishandled, mistakenly installed or damaged during installation. Although the majority of our customers manage to install their flat pack furniture themselves, We strongly advise that you use a qualified tradesman to install flat pack furniture especially if you have never had previous experience with flat packs.
- Customers are responsible for following any instructions and any advice given by the manufacturers.
- Please do not attempt to return the item/s without our approval. If you decide to return non damaged items of your order then our return policy will apply for those items.
- When it is requested that a faulty/ damaged item be returned, you must repack the item sufficiently in the condition as when received with all components and contents including any hardware or installation manuals that were provided. If you don’t have the original packaging then you may repack the item using your own packaging.
- If the item has been assembled or has been partially assembled after delivery then it would have to be dismantled and sufficiently repacked so it can be returned.
- In most cases we will provide you with a return label to print and attach to the packaging for our courier to collect.
- In some cases we may ask that you drop the item off at the local post office or nearest transport depot.
- The Cost of Return Transport or Postage for Faulty, Damaged goods being returned under warranty will be prepaid by us. Please note that this is not the case if your are returning goods under “change of mind” Returns.
- To lodge a Warranty claim , please click on “submit a warranty claim” button at the top of this page
Refund Information
- Refunds generally take up to 7 Business days to process upon confirmation of item/s being returned to us, and we will notify you once the refund has been processed.
- Please allow upto an additional 7 business days on top for your financial institution to process it. Refunds will only be made back to the original payment method used.
- To speed up the refund process, you may email us a copy of the confirmed pickup slip provided to you by the carrier.
Cancelled Orders
- You may cancel an order. However we are unable to cancel an order if it has already been shipped / dispatched.
- A 10 % Restocking Fee Applies on all Cancelled Orders.
Failed Delivery Attempt/ Return to Sender
- If your order is returned to us due to a Refused Delivery, Incorrect Address Supplied, Insufficient address supplied than we reserve the right to charge a redelivery fee or we will deduct any delivery charges incurred as well as a 10% restocking fee from your refund
Stock Availability & Back Orders
- Note : Stock availability shown on our website is for your reference only. While we strive to provide the most accurate and timely stock information on our website, on some occasions it’s possible that an item you have ordered may be out of stock. Should this occur and your order was placed on “back order” than we will notify you and you will have the option of a full refund or to wait on the arrival of new stock (if item/s have not been discontinued)
