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Customer Support
(02)80051390
10:00am-5:00pm - Monday - Friday

My Order Status

Sydney Warehouse
​Unit 15/2 Donald Street,
Old Guildford NSW 2161

Frequently Asked Questions (FAQ)

how can i contact you?

Phone:(02)80051390  - Monday to Friday Between 10am-5pm AEST
Email us:  cs@msdirect.com.au

Can you deliver to my address?

We delivery Most our Range anywhere in Australia. Certain items may be limited to capital cities. Options will appear at checkout.

when will my order be delivered?

As soon as your order leaves the warehouse, you will receive delivery tracking details which will include all information regarding when you can expect delivery and all delivery related information. Majority of Orders are delivered between 2-10 Working Days. However Some Items Longer.
Dispatch time is different for each product and delivery time depends on your location. See Product Page for more details.
You may receive multiple deliveries for your order as we stock our goods in various warehouses across the country.
See 'Delivery & Pick Up Info' Page for more details.

do you provide assembly service?

Please contact customer support and we will assist you in relation to your assembly needs. 

Can i pick up? 

Not all items are available for Pickup as items are also stocked in various warehouses across the country . In the checkout process, a pickup option will appear if pickup is available. We will be in touch to inform you once your order is ready to collect. Most items can be collected within 24hrs, however certain items may take longer. That is why we advise that you Do Not Attempt pickup until you have been Notified as your order may not be ready.  Note: Some items are stocked at external warehouse locations and may need to be transferred over to Guildford Warehouse for collection.

What are your payment options?

When Ordering Online you have the option to Pay by Debit and Credit Card. We accept All Major Cards. We also accept Paypal and Money Transfer.
ZipPay is available on a limited range of online Products. Where available, the option will appear at checkout. 
When Ordering In store, We accept Cash, EFTPOS,  ZipPay and all Major Credit and Debit cards.

Do your products have warranty and what is your return policy?

Yes all our items are covered by a 12 Month Warranty unless stated otherwise in the product description. 
For more information regarding Returns and Warranty please visit https://www.msdirect.com.au/returns--warranty.html

Iv'e seen something on your website earlier but it is no longer listed, will it be available again?

We occasionally sell out, but please visit again as it is most likely to be up again soon once we have restocked. If you want to confirm if it will be available again. Contact us and we can check for you :)

Are all your products on display?

Only Some items  can be viewed by appointment only. 
Please see the item description to see if an item is on display and for details and information where they can be viewed.

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