Frequently Asked Questions

How much does delivery Cost?
Delivery charges vary according to the item being purchased and the delivery destination.
You can obtain a quote on delivery by adding the items to the cart and entering your address.

Do you deliver to my Location?

We deliver within Australia, however there are certain postcodes we don’t deliver to. Please refer to the item’s description for further details.

How long until my order is shipped?

It will indicate on the item page how long before an item will take to be shipped out.
“Leaves Warehouse in X amount of days”

Do you deliver to PO Box or parcel Lockers?

No, our items can only be delivered to a physical address.

How long does delivery take?
The Majority of our items will dispatch within one working day of cleared payment. However certain items can take longer. Once your order has dispatched, the delivery time varies depending on the distance. Depending of the size and weight of the package it takes somewhere between 1 and 7 working days for capital cities and up to a 14 days for non metro, rural and country towns. Tracking Will Usually Proved an ETA (Estimated Arrival Date)

Can I Pickup from your warehouse?
Pickup is available on a small selection of products from our Guildford NSW Warehouse. Only Items listed with the red ‘click and collect’ icon are available for collection.

Do you have a Showroom?

We are an online based store and do not have any physical showroom.

What Payment Methods are accepted?

We accept: All major credit / Debit Cards, PayPal, Bank Transfer, ZipPay and AfterPay

Can I place an order over the phone?

Unfortunately we are no longer accepting orders over the phone. All orders need to be placed via our online store checkout

Can I pay over the phone?

No, Payment can only be done through our secure checkout page on the website.
We are accepting all major cards, Bank Transfer, PayPal , AfterPay and ZipPay.

How do I obtain more information relating to a product?

Please send us an email through the contact us page and we are more than happy to assist you with any product related query.

How can I track my delivery?

Once your order has been shipped out. You will be emailed a tracking number along with the carriers contact information. You will be able to track the delivery on the carriers website.

My tracking number is not working?

If you have tried your tracking number on the Couriers website and have no result or an error message is being displayed then we suggest you try again several hours later as there may be a delay with updating on the system. You may also contact the courier company directly as they can provide you more information.

Can I cancel my order?

You can cancel your order. However If an order has already been dispatched then unfortunately we are unable to cancel your order. A 10 % Restocking fee will apply to cancelled orders in which will be deducted from your refund.

I have only received part of my order, where is the rest of my order?

If you have ordered multiple items than it is possible you will receive multiple deliveries as items may have been dispatched at different times and from different warehouse locations across the country.
If this is the case you may have been emailed seperate tracking numbers.

I live in an apartment on an upper floor level, will the delivery person bring my item upstairs?

Unless you have opted for our premium delivery service. The Standard delivery option is a one man door to door delivery service . With this service, If you live in a multi level apartment building, the courier will only be able to deliver your order to the ground level.

Do you deliver on the weekends?

No, Deliveries are only available on Weekdays during business hours.

Do you deliver after hours?

No, All deliveries are during standard business hours.

I missed my delivery, what now?

Check your mailbox as the driver may have left a calling card with instructions on how to reschedule delivery. This can usually be done via the carriers website or via their phone support number. If an item has been sent with Australia Post than it may have been redirected to your nearest post office for collection. To avoid missed deliveries we highly suggest you Monitor the status of your delivery on the Couriers website where an ETA - estimated time of arrival date will be listed. If your not sure, you may also contact the courier company directly for assistance regarding your delivery

Do your items have warranty?
Yes, all items unless indicated include a 12 month warranty. This warranty covers manufacture defects/ faults. It is important to understand that Warranty does not cover general wear and tear, any damage caused with improper use including incorrect installation, damages caused to an item / parts whilst installing an item are not covered by warranty.

Do I need to assemble the item I purchased?

Almost all our range is flat packed. Meaning that assembly is required. It will indicate in the product details page or description if an item is flat packed or is assembled. Flat packs usually come with an Allen key supplied if needed. However Flat pack furniture most commonly requires basic house hold tools such as a Phillips head screwdriver , hammer and possibly a spanner that are not supplied.

I don’t know how to assemble my item/s?

Flat Pack furniture comes with a step by step assembly guide. If your unable to do it yourself than We suggest hiring a local handyman.
We highly recommend the team at Get it Installed who service the Sydney Metro Area.
https://www.getitinstalled.com.au/services/flatpack-assembly/

I’ve seen an item I wanted to buy however it is no longer on your website. Will it be available again?

Stock is replenished often however Occasionally our items do sell out especially in peak times of the year. Once available again they will be re listed online.

Why has my order been cancelled and my payment has been rejected / refunded?

Our System automatically cancels/ refunds & rejects orders for a number of reasons. There may have been an issue with the payment , the address supplied or an issue with the availability of an item/s in your order.

Do I have to pay a cancellation fee on an out of stock / discontinued item?

If we refund you because an item is out of stock or has been discontinued, you will not be charge a cancellation fee.

Do your prices include GST?

Yes, all our advertised prices are inclusive of GST. All prices are listed in Australian Dollar (AUD)
A copy of your Tax invoice will be emailed to you once you have placed your order.
You can also download a copy of your Invoice from the order history page.